Office Policies

 
 

PRESCRIPTIONS

We will ePrescribe most prescriptions directly to the pharmacist of your choice. However, if you prefer a hand-written prescription, please be sure to inform the physician or nurse of this request.

Refills of existing prescriptions will be issued during normal office hours (Mon-Fri, 8 a.m.– 5 p.m.). Because it is difficult to prescribe drugs or authorize refills after office hours, we ask that you have your pharmacist call our office during normal office hours.

 

 

INSURANCE

We have made every effort to ensure our fees reflect the usual and customary fees for services. As with any professional service, our physicians appreciate prompt payment for their services.

We sincerely want to provide quality medical care at a reasonable cost and will openly discuss our fees and billing policies with you. We urge you to discuss any personal financial problems with us so payment arrangements, acceptable to both parties, may be arranged.

We participate in most insurance and plans available in the area should you have questions about whether we participate in your plan, a member of our office staff will be happy to assist you. Please contact our Patient Account Customer Service Department at 251.633.0914.

As a service to our patients with insurance, we will file all claims on behalf of the patient. Health insurance is designed to help you meet the cost of medical services. In most cases, it is not designed to pay total fees. Each insurance policy and healthcare provider offers its own terms.

Please be familiar with your coverage when discussing any claim with us. If you are unsure of your policy coverage, we recommend you call the 1-800 number listed on the back of your insurance card or visit your insurance company’s website.

Insurance companies require that we collect the designated co-payments/deductibles upon completion of their visit. Please be prepared to pay the above fees at each visit. Payments can be made with cash, check or by major credit card.

We cannot hold another party responsible for payment of services that you receive. This applies to insurance companies, as well as to other parties, who you believe may be responsible for payment of your bills. We ask you to be responsible for full payment if you are not covered by insurance plans for which we are providers.

Medicare: Cardiology Associates will submit to Medicare for the Medicare allowed amount. The patient will be responsible for the deductible and any co-insurance, which can be billed to a secondary insurance if applicable.

For additional information on Alabama Medicare plan options available and a list of helpful community organizations that can support you in choosing a plan that meets your financial and medical needs, you can visit the following links - Alabama Medicare Plans or Alabama Medicare Advantage Plans.

Following is a list of commonly used insurance companies in the area in alphabetical order. Please note this is not a complete list of insurance plans accepted by Cardiology Associates:

 
 

Medicaid Alabama

Medicare

Humana

Humana Medicare Advantage

United Healthcare Medicare

Veterans Affairs

United Healthcare *

Viva Health

* We are a participating provider for United Health Care, however for the year 2022, we are not a participating provider for the UHC Exchange Benefit plan using the group number ALONEX.

 
 

MEDICAL RECORDS

medical records
 

If your medical record information from another provider or hospital is needed for your care at Cardiology Associates, the following request form can be used to request that information to be issued to Cardiology Associates.

Medical Records Release Form Request to Cardiology Associates

To access your Cardiology Associates medical record information you have a few options.

  1. The easiest way is to use your FollowMyHealth patient portal account with Cardiology Associates, where you you can access your medical records by signing in at followmyhealth.cardassoc.com. Through your portal account you have the ability to view your medical records, test results, request prescription refills, and send and receive secure messages with your Cardiology Associates providers. You can also print or email your medical record information directly from your portal account. View here for instructions to print or email your medical record information from your portal account. If you do not have a FollowMyHealth patient portal account and would like to establish one, you can request to open one here.

  2. If you would like to obtain your Cardiology Associates medical record information through our office we require a signed authorization form to release medical records.  To request copies of your Cardiology Associates medical records, please complete the release form below and either bring the completed form to one of our offices, or fax to 251.607.7696, or mail to: Cardiology Associates, Attn: Medical Records Department, 6701 Airport Blvd. Bldg D, Suite 330, Mobile, AL 36608.  Charges may apply for the record duplication to cover the cost of time to research, retrieve and process the request. Once the records release request is received and completed, the patient will be notified and relayed any duplication fee, which must be pre-paid prior to releasing the records. 

Adult Patient Medical Records Release Form

Pediatric Patient Medical Records Release Form


Good Faith Estimate

Know How Much Your Health Care Will Cost

The Federal No Surprises Act, which went into effect January 1, 2022, aims to assist patients who do not have health insurance or choose not to use their health care coverage, in understanding health care costs in advance of care and limit unforeseen medical bills.

For more information the No Surprises Act and Good Faith Estimates click here.

To obtain a good faith estimate from Cardiology Associates, contact our Business Office Monday through Friday, 8 a.m. - 5 p.m. at 251-633-0914.