Office Visits
Prepare For Your Visit
In preparation for your appointment, two days prior you will receive an email and text message to confirm your appointment. You can use either method to confirm your appointment. You will then have the opportunity to complete your pre-registration on a mobile device, tablet or desktop computer. This will allow you to provide or verify the majority of your health and contact information prior to arriving to your appointment. We encourage you to utilize the pre-registration process prior to your appointment, it will streamline the registration process and the time to complete check-in at our kiosk when you arrive for your appointment.
Patients who opt to pre-register via email or text prior to arriving at the office, time at the kiosk will be shorter as 90% of necessary patient information is gathered in the pre-registration process.
When you arrive at our office, please visit the kiosk to confirm your identity and notify our staff that you have arrived for your appointment. This is required for all patients.
Your Visit
If you completed the Pre-registration via email or text prior to your appointment: Please visit a kiosk to alert our receptionist that you have arrived by scanning your driver’s license and insurance card(s) and process payment for any co-pays. Once information is completed in the kiosk, our receptionist will inform the clinical staff that you are ready for your visit.
If you did not complete Pre-registration prior to your appointment: Please visit a registration kiosk to scan your driver’s license, insurance card(s) and complete all the necessary health, contact, insurance, billing and payment information. Once your registration at the kiosk is complete, our receptionist will be alerted and let the clinical staff know you are ready for your visit. To view a brief informational video on how our kiosk check-in process works please view here.
Please note, the questions we ask provide us with information concerning your contact information, insurance and billing information. There may be times when we will need to contact you, so please provide as complete information as possible, including a cell number and email address.
We will ask to scan your drivers license and insurance card(s) on every visit to keep your information current.
Patient Information
Patients will provide pertinent information through our secure mobile pre-check or upon arrival at an appointment using one of the patient check-in kiosks.
Notice of Privacy Practices (HIPAA)
How medical information about a patient may be used and disclosed, and an individual’s rights as a patient.
Release of Personal Health Information (PHI)
Should there be a change in release of PHI, allowing a patient’s medical information to be discussed with family members or other selected individuals, this can be updated at an upcoming appointment or by completing the fillable PDF below to update, print and return to our office in person, mail or by fax to: 251-607-7696.
Appointments
Office visits are scheduled by calling our office or by request online to make an appointment. To see a physician please call 251-607-9797 or 1-800-842-4009 or by requesting an appointment online at https://www.cardassoc.com/request-an-appointment.
Cardiology Associates offers language assistance services, free of charge. Please contact the front desk at one of our offices for assistance.
APPOINTMENT CANCELLATION POLICY - We require at least 24 hours’ notice to reschedule or cancel an appointment. Missed appointments or cancellations made without enough notice will result in a $50 cancellation fee. Please contact our office as soon as possible to avoid this charge.
To change or cancel an appointment call our office at 251-607-9797, during business hours, or request “cancel” on your email or test message appointment notification.
Referral Numbers
Should your insurance plan (primary or secondary) require a referral from your primary care physician it is your responsibility to obtain the referral prior to your scheduled appointment. Please bring this paperwork to your appointment, if not, you may be required to reschedule. If a required referral is not obtained, you will be responsible for any services performed.